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WILLIAM W BACKUS HOSPITAL

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Other

Emergency Services: Yes

WILLIAM W BACKUS HOSPITAL
State Average
National Average
Nurse Communication
Percent of patients who reported that their nurses Sometimes or Never communicated well
3%
4%
4%
Percent of patients who reported that their nurses Usually communicated well
16%
16%
15%
Percent of patients who reported that their nurses Always communicated well
81%
80%
81%
Doctor Communication
Percent of patients who reported that their doctors Sometimes or Never communicated well
4%
5%
5%
Percent of patients who reported that their doctors Usually communicated well
18%
16%
14%
Percent of patients who reported that their doctors Always communicated well
78%
79%
81%
Received help as soon as they wanted
Percent of patients who reported that they Sometimes or Never received help as soon as they wanted
9%
11%
8%
Percent of patients who reported that they Usually received help as soon as they wanted
28%
24%
22%
Percent of patients who reported that they Always received help as soon as they wanted
63%
65%
70%
Staff Explained Medicine
Percent of patients who reported that staff Sometimes or Never explained about medicines before giving it to them
20%
19%
17%
Percent of patients who reported that staff Usually explained about medicines before giving it to them
19%
17%
17%
Percent of patients who reported that staff Always explained about medicines before giving it to them
61%
64%
66%
Room & Bathroom Were Clean
Percent of patients who reported that their room and bathroom were Sometimes or Never clean
5%
8%
7%
Percent of patients who reported that their room and bathroom were Usually clean
16%
19%
18%
Percent of patients who reported that their room and bathroom were Always clean
79%
73%
75%
Area Quiet at Night
Percent of patients who reported that the area around their room was Sometimes or Never quiet at night
13%
14%
10%
Percent of patients who reported that the area around their room was Usually quiet at night
33%
32%
28%
Percent of patients who reported that the area around their room was Always quiet at night
54%
54%
62%
Hospital Rating
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
8%
9%
8%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
25%
20%
19%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
67%
71%
73%

Phone

  • 860-889-8331

Address

  • 326 WASHINGTON ST
    NORWICH, CT 06360