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YALE-NEW HAVEN HOSPITAL

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Private

Emergency Services: Yes

Hospital Overall Rating:



YALE-NEW HAVEN HOSPITAL
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
81%
80%
81%
Patients who reported that their nurses Usually communicated well
15%
16%
15%
Patients who reported that their nurses Sometimes or Never communicated well
4%
4%
4%
Doctor Communication
Patients who reported that their doctors Always communicated well
79%
80%
82%
Patients who reported that their doctors Usually communicated well
16%
15%
14%
Patients who reported that their doctors Sometimes or Never communicated well
5%
5%
4%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
61%
65%
70%
Patients who reported that they Usually received help as soon as they wanted
29%
25%
22%
Patients who reported that they Sometimes or Never received help as soon as they wanted
10%
10%
8%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
73%
78%
79%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
18%
14%
13%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
9%
8%
8%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
64%
74%
76%
Patients who reported that their room and bathroom were Usually clean
25%
18%
17%
Patients who reported that their room and bathroom were Sometimes or Never clean
11%
8%
7%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
48%
53%
62%
Patients who reported that the area around their room was Usually quiet at night
36%
33%
29%
Patients who reported that the area around their room was Sometimes or Never quiet at night
16%
14%
9%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
86%
88%
87%
Patients who reported that NO, they were not given information about what to do during their recovery at home
14%
12%
13%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
72%
70%
73%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
20%
22%
20%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
8%
8%
7%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
75%
71%
72%
Patients who reported NO, they would probably not or definitely not recommend the hospital
3%
5%
5%

Phone

  • 203-688-4242

Address

  • 20 YORK ST
    NEW HAVEN, CT 06504