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EVERSOURCE ENERGY - ELECTRIC UTILITY - CREDIT AND COLLECTION CENTER: Matching Payment Program (MPP)

   
Information provided by: United Way of Connecticut

Matching Payment Program (MPP) helps limited income Eversource Energy customers, who have electricity or gas as their primary heating source, maintain year-round service and pay down a delinquent balance by awarding credits down to a zero balance when the customer pays their agreed-upon payment arrangement each month. MPP matches payments of customers who have been approved for hardship status and are receiving energy assistance from CEAP or Operation Fuel. For every dollar paid on the eligible customer's account, Eversource Energy will reduce their bill with a matching payment. During Phase I of the program (11/1-4/30), if a customer misses one or more monthly payments, he/she will not be removed from the program as long as all missed payments are paid by 4/30. Payments made by 4/30 are matched on or about 5/1. During Phase II of the program (5/1-10/31), customers can not miss any payments. If one payment is missed during Phase II, the customer is removed from the program and will receive a shut off notice. Payments made by 10/31 are matched on or about 11/1. For more information on programs and payment plans that may be able to help, individuals can visit Eversource.com/BillHelp.
  • Address 56 Prospect Street
    Hartford, CT 06103
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  • Address PO Box 270
    Hartford, CT 61410
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  • Phone 800-286-2828 Toll Free: Credit and Collection Center
  • Phone 800-286-5844 Toll Free: Eversource Special Assistance Unit for eligible callers
  • Phone 800-791-3369 Voice: Notifications for Customers with Life-Support Equipment
  • Web http://www.eversource.com
  • HoursM-Th: 8am-6pm; F: 8am-4:30pm
  • Area(s) Served:CT - Griswold, CT - Lisbon, CT - Lyme, CT - Fairfield County - Bethel, CT - Fairfield County - Botsford, CT - Fairfield County - Brookfield, CT - Fairfield County - Cos Cob, CT - Fairfield County - Danbury, CT - Fairfield County - Darien, CT - Fairfield County - Georgetown, CT - Fairfield County - Greens Farms, CT - Fairfield County - Greenwich, CT - Fairfield County - Hawleyville, CT - Fairfield County - Monroe, CT - Fairfield County - New Canaan, CT - Fairfield County - New Fairfield, CT - Fairfield County - Newtown, CT - Fairfield County - Norwalk, CT - Fairfield County - Old Greenwich, CT - Fairfield County - Redding, CT - Fairfield County - Redding Center, CT - Fairfield County - Redding Ridge, CT - Fairfield County - Ridgefield, CT - Fairfield County - Riverside, CT - Fairfield County - Sandy Hook, CT - Fairfield County - Sherman, CT - Fairfield County - Stamford, CT - Fairfield County - Stevenson, CT - Fairfield County - Weston, CT - Fairfield County - Westport, CT - Fairfield C
  • Fees:Call agency for fee information
  • Application Process:Call for more information
  • Documents Required:Copy of eligibility confirmation letter for energy assistance from customer's local Community Action Agency or Operation Fuel received by 4/30
  • Eligibility Requirements:Must make and keep a payment arrangement; Must be coded for hardship; Must have applied for CEAP or Operation Fuel energy assistance; Must send a copy of the energy assistance eligibility confirmation letter before 4/30; Must have electricity as primary h
  • Payment/Insurance Accepted:Please contact provider for accepted forms of payment.
  • ADA Access:Please contact facility for accessibility information.

FAX Numbers

  • Credit and Collection Center
    860-607-6355

Languages

  • Spanish
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Record last updated: Nov 8 2021 3:44PM